Last Update 25.06.2024
At Webnail, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our refund and returns policy is here to assist you.
Eligible Products for Returns
We sell a variety of manicure and beauty products, including but not limited to gel polishes, pedicure liquids and tools, manicure tools, decorations, nail equipment, nail brushes, face care products, eyelashes, and makeup. Please note the following conditions for returns:
- Non-returnable items: Used products or opened consumable products such as makeup, eyelashes, gel polishes, and similar items cannot be returned.
- Condition of items: All returns must be in their original, unopened, and unused condition, and in the original packaging.
Return Window
You have 14 days from the date of receiving your order to initiate a return.
Return Process
- Contact Customer Support: Before returning any item, please contact our customer support team through the channels listed on our Customer Support page on our website. Our customer support agent will provide you with all the necessary details for the return.
- Return Shipping: Customers are responsible for covering the return shipping costs. Please note that original shipping charges (if applicable) are non-refundable.
- Packing: Ensure that the items are packed securely in their original packaging to prevent any damage during transit.
Refund Process
- Once we receive and inspect your return, we will process your refund within 4 business days.
- Refunds will be issued to the original payment method or as store credit, based on your preference.
Defective or Damaged Products
- If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or refund for the defective item.
International Returns
- We accept international returns. Please contact our customer support team for guidance on returning international orders. Ensure that the products are packed as received to prevent any damage during transit.
Contact Information
If you have any questions or need assistance with your return, please contact our customer support team through the channels provided on our Customer Support page on our website.
