Questions Regarding Payments

How can payment be made on the website?

Payments on our site can be made using a credit card (secured payment) or via Revolut.

All payment methods on our website are secured to the highest standards, and you can find the available payment options on the payment page when completing your order.

What is the shipping cost?

The shipping cost on our website is 5 euros.

For orders over 50 euros, shipping is free.

All our shipments, whether paid or free, are express deliveries. We send our shipments through ACS.

You can view all the information about our shipping policies on the Shipping and Deliveries page on our website.

Are there any discounts available?

Absolutely!

We constantly provide discounts, coupons, and promotions on our website.

We recommend signing up for our SMS and email newsletters to receive coupon codes.

Questions About Orders

How can an order be placed?

You can place orders on our website at any time and on any day. Simply go to the product category you're interested in (or use the search function), add the products you are looking for to your shopping cart, and proceed to the payment page. It's that easy!

If you still encounter difficulties in placing an order, you can contact our customer service, and we will be happy to assist!

For customer service inquiries, click here.

How can I track my order?

To track your package and see its current status, enter the tracking number on the shipping tracking page on our website, and all information about your order will be displayed.

We sent your tracking number via email and SMS.

What should I do if I received a defective or broken product?

Sometimes, products arrive defective or get damaged during shipping. We understand this and continually strive to improve our packaging to ensure the products arrive in perfect condition.

Although all products leave our facility in good and intact condition, if you still receive a product that is not in perfect shape, please contact our customer service. We will ensure you are compensated for the defective or broken product.

How can I contact you?

It's very easy to contact us!

You can reach us through the contact page on our website, our Instagram page, our Facebook page, our email, and our WhatsApp!

We always strive to be available and respond as quickly as possible. 99% of inquiries are handled on the same day!

We recommend reaching out through one communication channel and waiting for a response.

Webnail employs several customer service representatives from around the world and in all languages to provide the fastest and highest quality customer service!

The customer service you will encounter on our site will be in your language! For every country we operate in, we ensure that our service representatives speak the local language, so when you reach out to our customer service, one of our representatives who is also knowledgeable in cosmetics will respond to you in your language 🙂

Are the products tested on animals?

Absolutely not!

Webnail will never use even the smallest product that has been tested on animals.

Fortunately, the world has progressed and stopped the practice of testing products on animals.

It's a horrifying practice that should have been eliminated from the world long ago.

Unfortunately, there are still products that are tested on animals, so the first question we ask our suppliers is whether their products have been tested on animals.

We are still surprised when there are suppliers whose products have been tested on animals, and we will never work with them!

How can I write a review for a product?

We would love to receive your reviews on products, and we will even reward you with points for use on the site for every review you write, whether positive or negative.

We believe that product reviews help the next customer make an informed choice about the best product for her, so we encourage you to write reviews.

To write a review for a product, simply go to the product page and navigate to the reviews tab.

Are the products on the website Originals?

Absolutely! Webnail is an authorized supplier of all the products on our website.

Webnail operates multiple websites in different languages and countries, and we ensure that we sell only genuine products on all our sites. We do not purchase our products through third parties. All our products come directly from the main companies.

Do you have any unanswered questions?

Our customer service team would be happy to answer any questions you have. You can reach us via WhatsApp
from Monday to Friday, between the hours of 09:00 AM and 05:00 PM.